Slug: weblogs-and-corporate-product-support Date: 2003-03-07 Title: Weblogs and Corporate Product Support layout: post

I've been thinking a lot lately about the role of weblogs in product development, promotion, and support, especially as an addition to the traditional role of mailing lists in developing user communities.

Corporate Product Support: The Weblog Generation

The ideas are expressed in terms of software vendors and development, but I believe the points I'm making apply to the larger sphere of business-client relationships.